To be eligible for a refund, the items must not have been worn, washed or altered. Please ensure the original tags are still attached. Refunds will be issued in the original method of payment used at the time of purchase. Please note that any shipping costs incurred to return your items are non-refundable.
Before returning your items, you must obtain an
Authorization Number. You can request one by sending us an email at
cristina@ovidis.com or by contacting our customer service helpline during our business hours.
Business Hours
Monday - Friday
9:00 AM - 5:00 PM (EST)
Ovidis Adaptive Wear
Tel:
Toll free:
Fax:
Email:
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Once you have obtained your authorization number, ship the items you wish to return, along with your packing slip and authorization number, to the following address:
Ovidis Adaptive Wear
4085, boul. Le Corbusier
Laval, Quebec
H7L 5E2
Once your package is received, we will send you an email to notify you that we have received your returned items. A credit will automatically be applied to your credit card or original method of payment. Please allow some time for processing.
